I write to better convey my appreciation of the team around Dr. R. Heffelfinger. The staff in his Division of Facial Plastic and Reconstructive Surgery group was efficient, courteous and functioned like a well-oiled machine.

I particularly note that his coordinator responded to several questions and requests promptly. He also followed up to make sure that members of his team and your hospital staff actually came through with appropriate action. He was always on top of things.

This is in addition to the excellent medical services and results that I received.

As I related to the coordinator, I am willing to personally speak to any future patients about my general satisfaction with my entire experience in this case. It is a remarkable contrast to several other medical organizations in the Philadelphia area.